Refund Policy

1. Overview

At ClicksTracker.io, operated by Zero Nova Holdings LLC ("Company," "we," "us," or "our"), this Refund Policy explains our policy regarding refunds for our click and conversion tracking service ("Service").

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscriptions. If you are not satisfied with the Service for any reason within 30 days of your initial purchase, you may request a full refund of your subscription fee.

To request a refund under this guarantee:

• Request must be made within 30 days of your initial purchase
• Contact our support team with your account email address
• Refunds will be processed within 5-10 business days

3. After the 30-Day Period

After the initial 30-day period, fees paid for the Service are generally non-refundable. However, we understand that exceptional circumstances may arise. Refund requests after the 30-day period may be considered on a case-by-case basis at our sole discretion.

Please note that submitting a refund request does not guarantee approval. Each request is evaluated individually based on the specific circumstances.

4. When Refunds Are Typically Not Available

Refunds are generally not provided for:

• Service dissatisfaction or change of mind
• Unused time remaining in your billing period
• Unused click allocation from your plan
• Service interruptions or temporary downtime
• Account termination due to Terms of Service violations
• Third-party integration issues not caused by our Service
• Overage charges for exceeding plan click limits

5. Requesting a Refund

If you believe you have a valid reason for a refund, you may submit a request by contacting our support team. Please include:

• Your account email address
• The reason for your refund request
• Any relevant details or documentation supporting your request

We will review your request and respond within 5-10 business days. Our decision on refund requests is final.

6. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will not renew at the end of the current billing period
• You will retain access to the Service until the end of your current paid period
• No automatic refund is issued for remaining time
• Your data may be deleted after your subscription ends

7. Plan Changes

Upgrades: When upgrading to a higher-tier plan, you will be charged a prorated amount for the remainder of your billing cycle.

Downgrades: When downgrading to a lower-tier plan, the change takes effect at the start of your next billing cycle. No refunds or credits are issued for the difference in price.

8. Overage Charges

Overage charges for exceeding your plan's click limit are non-refundable. If you exceed your monthly click allocation:

• Overage is calculated per 10,000 clicks
• The rate is your plan's price per million divided by 100, plus a 5% surcharge
• All overage charges are final

9. Payment Disputes

If you dispute a charge with your payment provider before contacting us:

• Your account may be suspended during the dispute investigation
• We encourage you to contact us first to resolve any billing issues
• Fraudulent or unjustified disputes may result in account termination

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Refund Policy or wish to submit a refund request, please contact us:

Zero Nova Holdings LLC
30 N Gould St, STE R
Sheridan, WY 82801, USA
Email: support@clickstracker.io
Phone: +1 (941) 274-6129